Refund & Return Policy
Last updated: October 8, 2026
At Handbag-Asia.com, operated by Prestige Creations Co., Ltd., we manufacture and supply custom, wholesale, OEM and private-label products from Chiang Mai, Thailand. Because many of our products are made specifically to customer requirements, different return conditions apply to custom-made and standard products.
1. Custom-Made & Personalized Products
Products manufactured specifically according to your requirements are generally non-returnable and non-refundable once production has started.
This includes products customized with:
- Custom sizes, colors or materials
- Printed or foil-stamped logos
- Embroidery or monograms
- Custom woven labels or branding
- Special fabrics, linings or closures
- Custom packaging or construction
- Other customer-specific designs or specifications
Before bulk production, customers are responsible for reviewing and approving the agreed specifications, artwork, dimensions, colors and other customization details.
2. Standard & Non-Custom Products
Where a product has been purchased as a standard, non-customized item and is eligible for return, please contact us within 30 days of delivery.
Eligible returned products must be unused, undamaged and, where applicable, returned with their original packaging.
Please contact us before returning any product. Do not send products back without prior return authorization and shipping instructions from us.
3. Defective or Incorrect Products
If you receive products that are materially defective, damaged, or materially different from the specifications confirmed for your order, please contact us within 7 days of receiving the shipment.
Please provide your order details together with clear photographs or videos showing the issue. This allows our team to review the problem quickly and determine the appropriate solution.
Depending on the circumstances, an approved claim may be resolved through a replacement, remake, repair, credit or refund.
4. Handmade Products & Natural Variations
Many of our products are handmade and use natural or textile materials such as cotton, linen, hemp, jute, silk, wood and handmade paper. Minor differences in texture, weave, grain, shade, dimensions or handmade finish may occur between individual products.
Small natural variations that do not affect the intended use or overall quality of the product are generally not considered manufacturing defects.
5. Color Variations
We make every effort to represent product colors accurately. However, colors displayed on a computer, tablet or mobile device may vary from the actual product because of screen settings, lighting and photography.
Textile dye lots and natural materials may also have slight color variations between different production batches.
6. Samples & Approval
For custom orders, we may recommend ordering a physical sample or prototype before bulk production, particularly when exact colors, materials, dimensions or construction details are important.
Sample fees, logo setup charges, tooling costs and sample shipping charges may apply and will be communicated before the sample is produced.
7. Refunds
When a refund has been approved, we will confirm the amount and refund method with you. Where possible, refunds will be returned through the original payment method.
Approved refunds are normally processed within 7–10 business days. Additional processing time may be required by your bank, card provider or payment service.
Original shipping charges, customs duties, import taxes and other third-party charges are generally non-refundable unless otherwise agreed or required by applicable law.
8. Return Shipping
Please contact us before shipping any product back to Thailand. We will provide the appropriate return address and shipping instructions after your return request has been reviewed.
For approved returns involving defective or incorrect products, responsibility for return shipping costs will be determined according to the circumstances of the claim.
9. How to Request a Return or Report a Problem
To request a return or report a problem with your order, please contact our customer service team.
Please include your order or invoice number, product details, description of the issue, and clear photographs or videos where applicable.
10. Contact Information
Prestige Creations Co., Ltd.
Chiang Mai, Thailand
Contact Us
Handbag-Asia.com