Welcome to our Frequently Asked Questions page! Whether you’re looking to order a luxury handbag, custom wedding invitations, or corporate gifts, we’ve compiled answers to the most common inquiries. We want to make sure your experience with Prestige Creations is seamless, so if you have any questions that aren’t covered below, feel free to contact us directly!
1. What types of products do you offer?
At Prestige Creations, we offer a wide variety of high-quality products designed to meet the needs of both individuals and businesses. Our offerings include:
- Luxury Handbags & Totes: From sophisticated leather bags to trendy totes, we provide handbags made from the finest materials, perfect for both everyday use and special occasions.
- Cosmetic Bags: Available in luxurious fabrics like cotton, silk, velvet, and linen, these bags are perfect for personal use or as corporate gifts.
- Reusable Market Bags: Eco-friendly cotton shopping bags, available in various sizes and customizable for businesses.
- Wedding Invitations & Cards: We offer boxed wedding invitations, luxury invitation cards, and other stationery for weddings, with a range of customizable options.
- Corporate Gifts: Customizable corporate gifts, including branded bags, stationery, and luxury gift boxes.
- Home Decor: Custom cushion cover, table cloth and decorative home amenities for hotels, resorts and interior designers.
Whether you’re a business looking for wholesale orders or an individual planning a special event, our products can be customized to meet your specific needs.
2. Are your products customizable?
Yes, all of our products are highly customizable to suit your branding, personal preferences, or event needs. Here’s a breakdown of the options available:
- Luxury Packaging: For gifts or special events, we offer luxury packaging options such as elegant gift boxes, silk-lined interiors, and custom ribbons to give your items an extra touch of sophistication.
- Wedding Invitations & Cards: Our boxed wedding invitations and invitation cards are fully customizable. You can select from a variety of luxurious papers, fonts, and embellishments such as foil stamping, embossing, or letterpress. Customization can also include your monogram, wedding details, or any specific design ideas.
- Corporate Gifts: Whether you’re looking for branded tote bags, engraved pens, or custom-made luxury gift boxes, we provide tailored corporate gifts that will reflect your brand identity and leave a lasting impression.
- Custom bags: All bags can be manufactured in your custom size, logo printed, embroidered or silk-screen printed. You can choose from various fabrics (silk, cotton, velvet, linen, hemp, satin, vegan leather), order custom labels and hang tags (cotton, leather, laser engraved, hot stamped, foil stamped) and design your own bag collection with us.
- Home Decor: Interior designer, hotels and resorts can order their own custom designs with us, including fabric cushion cover, table clothes, coaster or hotel amenities.
We ensure that all our customization processes meet your specifications and enhance your brand or personal style.
3. Do you offer wholesale pricing?
Absolutely! We specialize in wholesale orders and offer factory-direct pricing for businesses, event planners, and large orders. Whether you’re ordering luxury handbags, custom invitations, or corporate gifts, we offer competitive pricing for bulk purchases. Additionally, we can help you with custom packaging to suit your needs.
For bulk orders, we offer a range of personalized options, including custom logos, branding, and luxury packaging.
4. How can I place a wholesale order?
Placing a wholesale order with us is simple:
1. Browse Our Products: Browse our website to find the products you need, including luxury bags, custom invitations, or corporate gifts.
2. Contact Us: Reach out to our team via the contact page or directly through email. Please include your order quantities and any customization requirements (such as logos or specific design preferences).
3. Receive a Quote: We’ll respond with a customized quote based on your product selections, order volume, and customization details.
4. Order Confirmation: Once you’re satisfied with the quote, you can confirm your order, and we’ll begin processing.
5. Shipping & Delivery: We’ll handle the logistics and ensure timely delivery, offering a variety of shipping methods to fit your needs.
5. Can I get a sample before placing a large order?
Yes, we encourage customers to request samples before placing a large order. This allows you to verify the quality, design, and material of the products, ensuring they meet your expectations. For customized samples (such as wedding invitations or corporate gifts), we can provide a preview with your specific branding.
Samples may incur a small fee, and shipping costs are usually included in the sample price. Once you’re happy with the sample, you can proceed with your full order.
6. What is the lead time for orders?
Lead times vary depending on the product type and customization requirements:
- Standard Orders: For non-customized items, the lead time is typically 15 to 25 business days.
- Custom Orders: For customized wedding invitations, corporate gifts, or luxury packaging, the lead time ranges from 25 to 35 business days, depending on the complexity of your order.
- Shipping: Delivery times depend on the delivery method and your location. We provide tracking information once your order is dispatched.
7. What shipping options do you offer?
We provide a variety of shipping options to suit both domestic and international orders:
- Standard Shipping: For standard delivery at affordable rates.
- Express Shipping: For fast delivery, ideal for urgent orders.
- Ocean Freight Shipping: For large wholesale orders, we offer competitive freight rates.
Shipping costs are calculated during checkout based on your location and the size of your order. We work with trusted carriers to ensure your products arrive safely and on time.
8. Do you offer returns or exchanges?
Yes, we have a return and exchange policy for most products, but please note that the policy varies depending on the item:
- Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery for a return or exchange.
- Non-Defective Items: For returns or exchanges of non-defective items (including wedding invitations or custom corporate gifts), please notify us within 14 days. Items should be unused and in original condition.
- Custom Orders: For customized products, we are unable to accept returns or exchanges unless the product is defective or incorrect.
Please contact our customer service team for assistance with any return or exchange inquiries.
9. How do I contact you?
We’re happy to assist you with any questions or concerns. You can reach us through:
- Contact Form: Fill out the form on our website for general inquiries or customer support.
- Email: Contact us directly at na******@gm***.com for more specific questions, order assistance, or quotes.
- Phone: Call us at +66860767574 for urgent inquiries or to speak with a representative.
- Social Media: Connect with us on Facebook, Tumblr for updates, promotions, and more!
10. Do you offer discounts or promotions?
We regularly offer special promotions and discounts on our products, including bulk orders and seasonal sales. To stay updated on our latest deals, sign up for our newsletter or follow us on social media. We also offer exclusive discounts for large-volume wholesale orders.
If you have additional questions or need more detailed information, don’t hesitate to reach out to us! We look forward to working with you and helping you with all your needs, whether it’s for luxury packaging, custom wedding invitations, custom bags, home decor or corporate gifts.’